Shipping & returns

Discreet Packaging Always!

• Plain brown boxes
• No markings or indication of package contents
• Return address will come from
  “TSK, Inc.”

Trusted Shipping Partners: 
USPS and UPS *NOTE Postal Shipping Times have increased due to policy changes at USPS. 

HOW LONG WILL IT TAKE FOR SMITTEN KITTEN TO PACKAGE MY ORDER?

• Usually within 24 hours of receipt.
• Paid-shipping is available for expedited service. 
• Orders will be shipped in the order they came in.
  
  

WHAT SHIPPING OPTIONS DO YOU OFFER?

• USPS FIRST CLASS
  (Approx. 2-5 business days for small items in padded envelope. Not guaranteed.) 
  
  
• USPS PRIORITY MAIL
  (Approx. 2-3 business days. Not guaranteed.)
  
  
• USPS PRIORITY MAIL EXPRESS
  (1-2 days business days. Not guaranteed.)
  
  
• USPS PRIORITY MAIL INTERNATIONAL
  (Approx. 10-14 business days. Not guaranteed.)
   
• UPS GROUND
  (Approx. 3-7 business days. Not guaranteed.)
  
  
• UPS 2nd DAY AIR
  (2 Business Day service for *Most domestic addresses.)
  
  
• UPS NEXT DAY AIR
  (Overnight service for *Most domestic addresses, *No Sunday or Holiday delivery, *Guaranteed delivery times)

• If orders are damaged or lost in route by one of our shipping partners, Smitten Kitten will replace it asap at no extra charge 
  
  Contact us at [email protected] or at 612-721-6088 to make re-shipping arrangements 

Automated Order Confirmation, Fulfillment and Tracking Information sent via email

• Customer must provide an accurate and working email address at time of purchase
• Automated order updates and tracking will be sent to the email address provided
  
  *If you do not see these emails, check your spam or "other" folders

Free Shipping (UPDATE)

• We are NOT currently running a Free-Shipping promotion.
  

High Value Orders

• We require an adult signature on all orders over $300. 
• You are able to opt out, or change delivery method, by contacting mail carrier directly

Expedited Orders

• Expedited Orders include shipping via the following services: USPS EXPRESS MAIL, UPS 2nd Day Air, or UPS Next Day Air only.
  
  
• Shipping costs for these services are calculated by parcel weight and service. Shipping costs are calculated PRIOR to final purchase for customer convenience. 

International Orders, 
Customs and Import Duties

• Smitten Kitten is not responsible for VAT, import duties or taxes levied on international orders by the customer’s country 
• We cannot predict what these charges may be at the time of purchase
• We will not refund shipping charges for orders not delivered due to failure to pay VAT, duties or import taxes

Parcels Packed and Shipped in House

• Every online order is picked, packed and shipped from Smitten Kitten’s Minneapolis location by our staff

Environmentally Sound Shipping Supplies

• We use recycled packing materials whenever possible. Otherwise we use biodegradable shipping peanuts 

Return Policy

• All sales are final.
• We don’t do satisfaction guarantees. 
• Because of the intimate and personal nature of the items we sell we do not accept returns. 
• Consult size charts and product descriptions/dimensions closely before purchase and contact us if you have questions.

We offer a 60 day manufacturer defect guarantee

• If your product arrives and is damaged or exhibiting a manufacturer defect, we will replace it with the same or equivalent item for free
  
  Additionally, Smitten Kitten will ship replacement items for free
  
  
• If an item stops working or breaks after this 60 day window, contact the manufacturer directly 

We guarantee our product photos, specs and descriptions are true and accurate

• If you purchased a product and our representation of the item is incorrect on our website, we will refund or replace the item (with another of equal value) in consultation with you
  
  Email shipp[email protected] or call 612-721-6088 to make arrangements

If you change your mind BEFORE your item ships

• Yes, we can cancel and refund your purchase price and any shipping costs you paid
  
  In this case it is imperative that you contact us quickly. Call 612-721-6088 and email [email protected]
  
  
• If you contact us AFTER your item has already been shipped, we will not be able to cancel or refund your purchase.

Return Authorization is Required for any/all exceptions to our Return Policy

• Contact Smitten Kitten staff for assistance. Our helpful staff are here to make shopping for sex toys and supplies easy and hassle-free
  
  Email hello@smittenkittenonline.com or call 612-721-6088