Discreet Packaging Always!
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- Plain brown boxes
- No markings or indication of package contents
- Return address will come from
“TSK, Inc.”
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Trusted Shipping Partners:
USPS and UPS *NOTE Postal Shipping Times have increased due to policy changes at USPS.
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HOW LONG WILL IT TAKE FOR SMITTEN KITTEN TO PACKAGE MY ORDER?
- Usually within 24 hours of receipt.
- Paid-shipping is available for expedited service.
- Orders will be shipped in the order they came in.
WHAT SHIPPING OPTIONS DO YOU OFFER?
- USPS FIRST CLASS
(Approx. 2-5 business days for small items in padded envelope. Not guaranteed.)
- USPS PRIORITY MAIL
(Approx. 2-3 business days. Not guaranteed.)
- USPS PRIORITY MAIL EXPRESS
(1-2 days business days. Not guaranteed.)
- USPS PRIORITY MAIL INTERNATIONAL
(Approx. 10-14 business days. Not guaranteed.)
- UPS GROUND
(Approx. 3-7 business days. Not guaranteed.)
- UPS 2nd DAY AIR
(2 Business Day service for *Most domestic addresses.)
- UPS NEXT DAY AIR
(Overnight service for *Most domestic addresses, *No Sunday or Holiday delivery, *Guaranteed delivery times)
- If orders are damaged or lost in route by one of our shipping partners, Smitten Kitten will replace it asap at no extra charge
Contact us at shipping@smittenkittenonline.com or at 612-721-6088 to make re-shipping arrangements
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Automated Order Confirmation, Fulfillment and Tracking Information sent via email
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- Customer must provide an accurate and working email address at time of purchase
- Automated order updates and tracking will be sent to the email address provided
*If you do not see these emails, check your spam or "other" folders
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Free Shipping (UPDATE)
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- We are NOT currently running a Free-Shipping promotion.
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High Value Orders
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- We require an adult signature on all orders over $300.
- You are able to opt out, or change delivery method, by contacting mail carrier directly
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Expedited Orders
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- Expedited Orders include shipping via the following services: USPS EXPRESS MAIL, UPS 2nd Day Air, or UPS Next Day Air only.
- Shipping costs for these services are calculated by parcel weight and service. Shipping costs are calculated PRIOR to final purchase for customer convenience.
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International Orders,
Customs and Import Duties
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- Smitten Kitten is not responsible for VAT, import duties or taxes levied on international orders by the customer’s country
- We cannot predict what these charges may be at the time of purchase
- We will not refund shipping charges for orders not delivered due to failure to pay VAT, duties or import taxes
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Parcels Packed and Shipped in House
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- Every online order is picked, packed and shipped from Smitten Kitten’s Minneapolis location by our staff
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Environmentally Sound Shipping Supplies
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- We use recycled packing materials whenever possible. Otherwise we use biodegradable shipping peanuts
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